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 The term "360 degree feedback" is used in the context of human resource management and it means getting feedback of an employee from their fellow colleagues, assistants, other subordinates, senior officers and clients. The 360 degree feedback system includes how well-behaved that individual is and what his or her performance was in the past year or quarter. It also captures the self-assessment of conduct and attitude performed by the employee.
This employee development feedback helps an employee gain insight into what skills and mind-set are required to meet the standards of an organization. 360 degree feedback is composed of open-ended and close-ended questions, ratings on a scale of 1 to 10, comments, improvement suggestions and complaints.
This feedback in the form of comments from people who work around a particular employee everyday is meant to create a positive atmosphere of interaction and collaboration among all employees of an organization.If people are not satisfied with the performance or attitude of an employee, they can let their feelings show through such a feedback.
Most of the time, names are not mentioned while giving remarks so that there are no hard feelings.
The feedback helps an employee overcome his or her weak points and become more of service to his or her superiors. It also provides an individual the opportunity to improve his or her behavior towards subordinates.
360 Degree Feedback Surveys
By getting feedback from clients or customers, the company executives can get an idea of how well their employees are performing in terms of business improvement and can measure their customer satisfaction ratio.
If the 360 degree feedback proves to be a positive feedback, it not only pleases the senior management, but also contributes to raising the employee’s confidence and self-motivation level. The employee will work more diligently from then on so that he or she can retain this reputation among colleagues and seniors. This feedback is meant to develop a positive team-oriented environment in which everyone is aware of other people’s strengths and weaknesses and tries to adjust with them.
By reviewing the 360 degree feedback, employees can revise their perception of the company’s overall goals and objectives. They will be able to polish their manners and communication skills so that they can contribute positively to the company’s success. When the communication pattern improves among employees, there is more chance of collaborative activities and ultimately the productivity rate of the organization increases.
When customers are given a chance to rate an employee, such as a salesperson, they feel more welcomed into the circle of the organization. They are expected to give honest comments about the behavior of an employee so that next time the employee will be more careful. This is a great way to increase customer retention and to give customers a feeling of satisfaction with the company’s performance.
The 360 degree feedback system should be properly planned and conducted by responsible personnel. This way the results will be collected in an organized manner and will be presented to the senior management to assist them in making decisions to improve their company’s profile. All the employees should contribute to the compilation of the feedback plan and be a part of it. Most organizations conduct such feedbacks on a regular basis, for example, after a month or a quarter. Historical data should also be available for the evaluation of all employees.
Tags: 360 degree feedback system 360 degree feedback surveys
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